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Delivery & Returns


COVID-19 Status



IMPORTANT DATES FOR CHRISTMAS DELIVERY

Australian Orders

  • Order by Thursday 10 December 2020 for Standard Parcel Post.
  • Order by Thursday 17 December 2020 for Express Post.

New Zealand Orders

Circumstances can change rapidly in this highly volatile environment, so these dates may be subject to change. Note also that time in customs is not included in our delivery time estimate and is outside of Australia Post/NZ Post's control.

  • Order by Thursday 26 November 2020 for Standard Post to New Zealand.

Shipping Policy

Possible delivery delays to Victoria
Please note: Due to the current health crisis, Australia Post are experiencing delays within thier delivery network to Victoria and your order may take longer to arrive than estimated below. Please visit the Australia Post website for more information: Australia Post COVID-19 Impacts

We offer free standard shipping on all Australian orders over $59.95; Australian orders below this value are charged at a flat rate of $9.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.  Orders placed before noon AEST will be packed and dispatched on business days. Once dispatched with Australia Post, expected delivery times for each region are as follows:

Standard Shipping

  • 1-3 business days Victoria
  • 2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
  • 3-10 business days WA, NT, Tasmania*
  • 10-15 business days NZ*

*Outer-regional areas may experience slightly longer shipping times

New Zealand Shipping

For NZ Shipping we use Australia Post and NZ Post. We offer free standard shipping on all NZ orders over $79.95; NZ orders below this value are charged at a flat rate of $14.95 (AUD). Products are shipping from Melbourne, Australia and will be delivered in 10-15 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

Australian returns and refund policy

Please note that due to the recent spread of COVID-19 in Australia, all returns on full-price items will be extended for 60 days, effective on online purchases made from 17/03/2020 onward.

Volley is confident that you will be happy with your purchase. If for any reason this is not the case, we offer FREE RETURNS within 28 days of the order date. We have 4 conditions of return for change of mind, item(s) must be returned:

  • Within 28 days of the order date
  • Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition.
  • Postage is non-refundable

Volley reserves the right to refuse the return if these conditions are not adhered to.

New Zealand returns and refund policy

Volley is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 28 days of the order date. The customer is responsible for all associated costs of returning the items to us. Volley will not take responsibility for returned items not received if registered post is not used. We have 4 conditions of return for change of mind, item(s) must be returned:

  • Within 28 days of the order date
  • Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
  • Items must be returned in the original shoe box which must be in the original condition.
  • Postage is non-refundable

Volley reserves the right to refuse the return if these conditions are not adhered to.

How can I request a return or refund?

We provide an easy to use returns system for you to request your return! You only require two pieces of information to request your return:

  • Order ID # (can be found in your confirmation email)
  • Details of the item you wish to return

Our customer support team will get back to you with your return parcel details & return authorisation slip. The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition.

The customer is responsible for all associated costs to return items to us (unless faulty). Volley will not take responsibility for returned items not received if registered post is not used.

Click the button below to request your return

REQUEST RETURN

Exchange

Unfortunately, we are not able to offer exchanges for online purchases through our Returns Centre. You will need to contact us so we can assist you in organising a return and refund.

Faulty items

Volley takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law: (1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.  In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.

 If you believe you have received a faulty item or there has been an error with your shipping, please contact us Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.

How long will it take to receive a refund?

Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

What will happen if I return an item purchased with a gift voucher?

If any product purchased with a gift Voucher is returned for a refund, the refund amount will be automatically credited to the original gift Voucher.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.